Privacy policy.

This Privacy Policy explains how SmartFX ("we", "us", or "our") collects, uses, shares, and protects your personal information when you visit our website, interact with our services, or use our client portal hosted on Syncronisd, our branded platform.

By accessing SmartFX services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services. This may include:

Personal Information

• Name
• Email address
• Phone number
• Billing address
• Trading account number (for license activation)
• Payment details (processed through secure third-party payment processors)

Technical & Usage Information

• Device type and IP address
• Browser type
• Referring URL
• Time spent on pages
• Portal activity and downloads
• Cookies and session data

2. How We Use Your Information

We use the collected information for the following purposes:

• To deliver the products and services you purchase
• To provide customer support and respond to inquiries
• To personalize your experience within the SmartFX client portal
• To send updates, service announcements, or marketing communications
• To detect and prevent fraud or misuse
• To comply with legal obligations

You may opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.

3. How Information Is Stored and Secured

All data is stored within our secure, cloud-based platform (Syncronisd) powered by industry-standard encryption, firewalls, and role-based access. Payment data is not stored by SmartFX but processed securely through Stripe or other third-party providers.

We take reasonable steps to protect your data, but no system is 100% secure. By using our services, you acknowledge this risk.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

• Trusted service providers (e.g., Syncronisd, payment gateways, email platforms)
• Government authorities when legally required
• Partners under strict confidentiality for customer service, support, or license verification

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, track usage, and deliver relevant content. You can disable cookies through your browser, but this may affect site functionality.

6. Third-Party Links

Our site and emails may contain links to external websites (e.g., broker partners, YouTube tutorials). We are not responsible for the content or privacy practices of those sites. Please review their policies before providing information.

7. Your Rights and Choices

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Request corrections or updates to inaccurate data
• Request deletion of your data, where applicable
• Object to or restrict certain types of processing

To exercise your rights, email us at [email protected]

8. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and support your license and access history.

9. Children’s Privacy

SmartFX services are not intended for individuals under the age of 18. We do not knowingly collect or store information from children.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The most current version will always be posted on our website. Continued use of our Services after changes are made implies your acceptance.

11. Contact Information

SmartFX Support
Email: [email protected]
Website: www.smartfxbot.com